Heat Pump Repair, Install & Service in Murray
Cold-climate heat pumps, dual-fuel systems, and air-source units - repair, replace, or install. Wattsmart rebate paperwork included.
Request Heat Pump
Tell us what's going on with your system. A real Murray HVAC Pros team member calls you back, usually inside 15 minutes during business hours.
Heat pumps work differently than gas furnaces, and they need techs who know that difference. Murray HVAC Pros services every common heat pump in the valley - air-source, ductless mini-split, cold-climate units that hold capacity below 5°F, and dual-fuel systems paired with a gas furnace backup. We also file the rebate paperwork. Rocky Mountain Power Wattsmart pays up to $1,600 on an air-source heat pump, $1,700 on a ductless, $1,450 on dual-fuel, or $2,000 on geothermal - but only if Rocky Mountain Power is your electric company. Murray City Power has no heat pump rebate, and that one fact changes the math on every install in the city.
Cold-climate heat pumps hold capacity to -13°F - the right choice for Murray winters.
What Your Heat Pump Call Probably Looks Like
The most frequent heat pump calls we get from Murray and the surrounding cities, with the typical Murray-area price range.
First: Which Power Company Do You Have?
Murray is a little different from other Utah cities. The city has run its own electric company since 1913, called Murray City Power. About 18,000 homes and businesses get power straight from the city. The rest of Murray is on Rocky Mountain Power - mostly homes on the east side, and homes that were added to the city later. There is no map you can look up by address. The only way to know for sure is to look at your electric bill, or call Murray City Utility Billing at (801) 264-2626.
Why this matters for a heat pump: Murray City Power has no home rebates for heat pumps, furnaces, or air conditioners. None at all. If your bill says Murray City Power, the Wattsmart rebate you might have read about on another site is off the table.
If your bill says Rocky Mountain Power, the Wattsmart program (updated February 27, 2026) pays up to $1,600 on an air-source heat pump, $1,700 on a ductless mini-split, $1,450 on a dual-fuel system, and $2,000 on a ground-source (geothermal) install. We are on the approved Wattsmart contractor list. We file the paperwork within 90 days of every install that qualifies - you do not chase it.
On the gas side, Enbridge ThermWise (the company used to be called Dominion Energy) pays rebates on furnaces and dual-fuel systems. This works for every Murray home with natural gas, no matter which electric company you have. ThermWise does not pay anything on a heat pump installed by itself. The full numbers, broken out by utility and equipment, are on the rebates page.
Why Heat Pumps in Murray Are Different
A heat pump is the same physical equipment as an AC condenser - outdoor unit with a compressor, fan, and refrigerant lines - but with a reversing valve that lets it run the cycle backward in winter, pulling heat from the outdoor air and dumping it into your house. In cooling mode it works exactly like an AC. In heating mode it's effectively a backwards AC.
The Murray complication: as outdoor temperatures drop, heat pumps lose capacity. A standard air-source heat pump at 47°F outdoor delivers its full rated heating capacity. At 17°F, it delivers about 60% of that capacity. Below 5°F, most standard units stop providing useful heat. That's where you need either a cold-climate heat pump (designed to hold capacity to -13°F) or a dual-fuel system (which automatically switches to a gas furnace backup below a set temperature, called the changeover point).
Getting that switch-over point right matters. Set it too high (say, 40°F by default) and you're burning gas when the heat pump could still run cheaper. Set it too low and the heat pump struggles, runs nonstop, and your electric bill spikes. For Murray homes, the right point usually lands between 30°F and 35°F depending on your equipment, insulation, and current gas vs electric rates. One thing to watch: if you want the ThermWise dual-fuel rebate, the switch-over has to be set to 40°F or colder. Our 30-35°F target fits that rule, but an installer who sets it at 45°F to chase efficiency will quietly cost you the rebate. We can rebalance the switch-over on any service call.
Common Heat Pump Failure Modes
The most common heat pump call in Murray is a system that runs but doesn't heat well in cold weather - usually a stuck or failing reversing valve. The reversing valve is the component that switches refrigerant flow direction between heating and cooling modes. When it gets stuck partially open or fully fails, the heat pump may still run in cooling mode but can't fully reverse into heating. Repair runs $600–$1,500 depending on the unit.
Second most common: outdoor unit completely iced over. Heat pumps run a periodic defrost cycle to melt frost off the outdoor coil. When the defrost board (the control that triggers the cycle), the defrost sensor, or the reversing valve fails, the coil ices over and the system stops working. Defrost board replacement runs $300–$700.
Third: capacitor failures. Same as on an AC - the capacitor degrades from thermal cycling and eventually fails. Cap replacement runs $150–$400. Anyone quoting you a $2,000 compressor replacement without testing the capacitor first is selling.
Wattsmart and ThermWise: The 2026 Numbers
Rocky Mountain Power Wattsmart was updated on February 27, 2026. The highest rebate amounts for Utah homes are: $1,600 on an air-source heat pump, $1,700 on a ductless mini-split, $1,450 on a dual-fuel system, and $2,000 on a ground-source (geothermal) install. You have to be a regular home customer (not a business), live in the home, and we have to file the paperwork within 90 days of the install. Murray City Power customers cannot get Wattsmart - the city utility has no equivalent program.
On the gas side, Enbridge ThermWise (used to be called Dominion Energy) pays on furnaces and dual-fuel systems. For a dual-fuel install, Tier 1 pays $1,000 on the furnace plus $700 on the heat pump. Tier 2 pays $1,200 on the furnace plus $850 on the heat pump. There is one rule that trips a lot of homeowners up: the system has to be set to switch from heat pump to gas furnace at 40°F or colder. If it is set higher, ThermWise denies the rebate. We dial this in correctly on every install and write the setting on your paperwork.
ThermWise does not pay anything for a heat pump by itself. The heat pump has to be paired with a high-efficiency gas furnace as a backup for the rebate to work on the gas side.
The federal Section 25C tax credit - which used to stack on top of the utility rebates and paid up to $2,000 on a heat pump - ended on December 31, 2025 when Congress passed the One Big Beautiful Bill Act. Installs done in 2026 cannot claim it. The utility rebates above are still active.
We file the paperwork with both utilities on every install that qualifies. The full rebate breakdown by utility and equipment - including the part most other contractors will not tell you about Murray City Power - is on the rebates page.
Related: Furnace Replacement · AC Replacement · Ductless Mini-Splits · Rebates
What Heat Pump Typically Costs in Utah
The ranges below are typical Utah and Salt Lake Valley prices - industry averages, not a quote. What you actually pay depends on your system's age, brand, parts, and what the contractor finds on-site. Always get the price in writing before any work starts.
Most Utah contractors roll the diagnostic fee into the repair invoice once you approve the work - ask before you book.
Four Steps, No Run-Around
Calling an HVAC contractor should be the easy part of having a broken furnace. Here's exactly what happens when you call Murray HVAC Pros.
Call or Request Online
Real Murray dispatcher picks up - no answering service, no menu trees. We log your issue and your address.
We Roll a Truck
Most Murray, Holladay, and Millcreek calls see a truck on the driveway inside 30 minutes during business hours.
Diagnose & Quote
Tech walks you through what's wrong, what the fix costs, and what the cost is to replace if it's close. Written estimate before any work starts.
Fix It Right
Most repairs done same-day with parts on the truck. Warranty on labor, manufacturer warranty on parts, follow-up call to make sure it's right.
What You Get When You Call Us
Six commitments we make to every Murray homeowner who picks up the phone.
Local Murray Crew, Not a Franchise
Our shop is on 900 East at 5400 South. Our techs live in Murray, Holladay, Millcreek, and Cottonwood Heights. You get the same crew every visit - not whoever the dispatch app pulled from three counties over.
Up-Front Pricing, In Writing
You see the number before we lift a wrench. No 'what we found' surprises after we've pulled the unit apart. If the diagnosis changes the price, we stop and call you first.
Altitude-Smart Installs
Murray is at 4,300 feet. Cottonwood Heights is closer to 4,800. Most furnaces ship from the factory tuned for sea-level air - at altitude, that means burning too hot and cracking heat exchangers years early. We derate every install with a combustion analyzer.
Real After-Hours Pickup
Call us at 2 AM in January when the furnace dies. A real Murray HVAC Pros tech picks up the phone - not an answering service that takes your name and hopes someone calls back.
One Crew, Heat & Cool, Every Season
We're a full HVAC contractor - not a furnace-only shop you have to replace in April. Same crew works your AC in July and your furnace in January, with parts on the truck for both.
Honest Repair-vs-Replace
Multiply the system's age by the repair quote. Over $5,000? We'll bring you a replacement quote too - and explain when the repair is actually the smarter call. No pressure either way.
Need a Murray HVAC Tech Today?
Same-day appointments across Murray, Holladay, Millcreek, and Cottonwood Heights. Real Murray dispatchers, real Murray trucks, real fixes.
Real Reviews from Real Homes
“Called at 9pm on a Saturday in January - furnace had died and the house was at 52. They actually picked up. Tech rolled up at 10:15, diagnosed a bad inducer motor, had the part on the truck. Heat was back on by midnight. Charged me the price they quoted on the phone.”
“Got three quotes for a new AC. The other two tried to sell me a 5-ton system on a 1,400 sq ft rambler - Murray HVAC Pros came out, did an actual load calc, said a 2.5-ton would be plenty and saved me almost $3,000. Install was clean, on time, and they walked me through the new thermostat before they left.”
“Used them for a furnace tune-up. The tech showed me a video of the cracked heat exchanger inside my 18-year-old unit. No high-pressure pitch - just facts and a written quote for replacement that wasn't due for two weeks. We got the install done and the new furnace is half as loud as the old one.”
Murray & the Salt Lake Valley
Anchored on 900 East in Murray. Trucks run the central Salt Lake Valley every day - call us and a tech is probably already in your zip.
Common Questions
Quick answers to what Murray homeowners ask us most.