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Privacy Policy

Last Updated: May 2026

Murray HVAC Pros ("we," "us," or "our") operates the website murrayhvacpros.com (the "Site") and provides heating, cooling, and HVAC services to customers in Murray, Utah and the surrounding Salt Lake Valley. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, call us, or schedule service.

By using our Site or requesting service, you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

When you fill out a form, call our phone number, schedule service, or otherwise contact us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Service address and ZIP code
  • Description of your heating, cooling, or HVAC issue
  • Service type requested
  • Payment information when you authorize a charge

Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on each page
  • Referring website or search terms
  • Approximate geographic location (city/state level, derived from IP)

We collect this information using cookies, web beacons, and similar tracking technologies. See the Cookies section below for details.

Call Tracking Information

We use call tracking technology to measure the effectiveness of our marketing. When you call a phone number displayed on our Site, we may record:

  • Calling phone number
  • Call date, time, and duration
  • Call recording (you will be notified at the start of the call)
  • The page on our Site that displayed the phone number you called

How We Use Your Information

We use the information we collect to:

  • Schedule and dispatch service. We use your contact information, address, and issue description to dispatch a technician to your home, contact you about your appointment, and complete the service you requested.
  • Provide estimates and invoices. We use your information to prepare written estimates, generate invoices, and process payment for completed work.
  • Communicate with you. We may send you text messages or emails confirming your appointment, providing technician arrival times, following up after service, and offering seasonal maintenance reminders.
  • Improve our Site and services. We use analytics data to understand how visitors use our Site and to improve our content, layout, and customer experience.
  • Comply with legal obligations. We may use or disclose your information as required by law, regulation, or legal process.

How We Share Your Information

Our Service Team

Information you provide is shared with members of our service team who need it to fulfill your request, including dispatchers, technicians assigned to your job, and office staff handling scheduling, estimates, and invoicing.

Subcontractors

Some service work may be performed by qualified, licensed, and insured subcontractors retained by Murray HVAC Pros to fulfill your service request. Murray HVAC Pros remains responsible for the services we provide. Subcontractors receive only the information needed to perform the scheduled work and are required to handle your information in accordance with this Privacy Policy and applicable law.

Service Providers

We may share your information with third-party service providers who help us operate our business, including:

  • Customer relationship management (CRM) and scheduling platforms
  • Call tracking and analytics providers
  • Email and SMS communication platforms
  • Payment processors
  • Web hosting and content delivery networks

These providers are contractually required to use your information only to provide services to us and to protect your information.

Legal Requirements

We may disclose your information if required to do so by law, or if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or safety, or investigate potential violations of our terms of service.

Business Transfers

If Murray HVAC Pros is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

What We Don't Do

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Text Messaging and TCPA Compliance

By providing your phone number and submitting a form on our Site, calling us, or otherwise contacting us, you expressly consent to receive text messages from Murray HVAC Pros regarding your service request. These messages may include:

  • Confirmation of your service request and appointment
  • Technician arrival time and updates
  • Follow-up messages after service
  • Appointment reminders for scheduled or recurring maintenance

Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts will be sent.

Text messaging consent is not a condition of purchasing any service. You may still request service by calling our phone number directly at (801) 349-1475.

Call Recording

Calls to our tracked phone numbers may be recorded for quality assurance and training purposes. A brief notification will play at the beginning of recorded calls. If you do not wish to be recorded, you may hang up and contact us via the form on our Site instead.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze Site traffic and usage patterns
  • Measure the effectiveness of our marketing

Types of cookies we use:

  • Essential cookies. Required for the Site to function (e.g., form submission).
  • Analytics cookies. Help us understand how visitors use our Site (e.g., Vercel Analytics, Google Analytics).
  • Marketing cookies. Used to measure advertising effectiveness and deliver relevant content.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Site.

Analytics

We use privacy-respecting analytics tools to collect anonymized data about Site usage. These tools may use cookies to track visitor interactions. You can opt out by enabling Do Not Track in your browser or by installing the relevant opt-out browser add-on.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Specifically:

  • Customer service records are retained for 7 years after your last service for warranty, tax, and recordkeeping purposes.
  • Call recordings are retained for 12 months.
  • Marketing communications data is retained until you opt out.
  • Analytics data is retained in anonymized form indefinitely.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access. Request a copy of the personal information we hold about you.
  • Correction. Request that we correct inaccurate information.
  • Deletion. Request that we delete your personal information, subject to our recordkeeping obligations.
  • Opt-out. Opt out of text messages by replying STOP, or opt out of marketing emails by clicking unsubscribe.

To exercise any of these rights, contact us at info@murrayhvacpros.com or via our contact page at https://murrayhvacpros.com/contact.

Children's Privacy

Our Site and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.

Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The Last Updated date at the top of this page indicates when the policy was last revised. Your continued use of our Site or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Murray HVAC Pros

5383 S 900 E, Salt Lake City, UT 84117

Phone: (801) 349-1475

Email: info@murrayhvacpros.com

Web: https://murrayhvacpros.com/contact